Support

How can we help?

Browse common questions below, explore our methodology and trust documentation, or reach out to the team directly.

Email Support

Reach our team directly for account issues, billing questions, or technical support.

support@biointel.io
Response within 24 hours

Methodology

Learn how our intelligence pipeline works, from data sources to scoring algorithms.

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Self-service

Trust & Security

Review our security practices, data handling policies, and compliance commitments.

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Frequently Asked Questions

Common questions

Is BioIntel.io analysis considered legal advice?

No. BioIntel.io provides educational regulatory intelligence and compliance screening. All analysis output is clearly labeled as educational. We strongly recommend consulting a qualified regulatory attorney before making compliance decisions based on any analysis.

What data sources does BioIntel.io monitor?

We monitor 25+ sources including FDA databases (FAERS, 510(k), BLA), ClinicalTrials.gov, PubMed/PMC, FTC enforcement actions, SEC filings, patent databases (USPTO, WIPO), venture funding platforms, and select industry publications. See our Methodology page for the full breakdown.

How often is the intelligence updated?

Signal detection runs continuously. Most government database sources are polled every 1-4 hours. The Technology Momentum Index is recalculated daily. Weekly digest reports are compiled and distributed every Monday at 8am ET.

Can I use BioIntel.io for FDA submission preparation?

BioIntel.io is designed for marketing compliance screening and regulatory landscape monitoring — not submission preparation. However, the signal intelligence, regulatory timeline data, and competitive landscape analysis can inform your regulatory strategy.

How is my claim analysis data handled?

Claims submitted by authenticated users are stored in your personal analysis history so you can reference past results. We never share, sell, or use your claim text for any purpose other than generating your analysis. You can request deletion of your data at any time.

What is the Technology Momentum Index?

The TMI is a proprietary composite score (0-100) that quantifies the momentum of emerging biotech technologies. It aggregates five dimensions: research velocity (25%), clinical trial activity (25%), venture funding (20%), regulatory signals (20%), and commercial traction (10%). See our Methodology page for full details.

Do you offer enterprise or team plans?

Yes. Enterprise plans include team management, custom alert routing, API access, dedicated account support, and volume pricing. Contact us at enterprise@biointel.io for a custom quote.

How do I cancel my subscription?

You can cancel anytime from your Dashboard under Account Settings. Your access continues through the end of the current billing period. For assistance, contact support@biointel.io.

Still have questions?

Our team typically responds within 24 hours.

Email support@biointel.io